FAQ

What Are Your Opening Hours

You can shop on the website 24/7. I am available between 9am and 9pm GMT. I am in the UK, so depending on your location, there may be a time difference, so please factor this into response times. For example, I am often asleep when my US customers message me. Rest assured I will respond to any questions as soon as I am in my office.

How Much Is Shipping?

All items for sale on this website are digital. No physical items will be shipped to you. You will be able to download your digital file purchase once your payment has been made and cleared.

 

How Do I Download My Files?

You will be directed to your Account after purchase where you can download your files from the Download Link in the left hand menu. On the download page, the download button is displayed in purple. Click this and your download will start.

You will also receive an email receipt from us with the download link. If you haven’t received this email, please check you spam/junk folder as they occasionally end up in there. If you can’t see it in the junk folder, please get in touch and I will email your files directly to your email.

There Wasn’t An SVG File In The Zip Folder?

All designs have an SVG file included. If you aren’t seeing it in the downloaded zip folder, you are probably using Chrome or IE and the file will have the Chrome or IE logo on it. You should be able to use this file, but if it won’t work, please try using another browser to download the file from (eg: Firefox) If you are still unable to access it, please email me and I will send it directly to your email.

Why Are There Are Blacked Out Areas When I Use The SVG?

Cricut Design Space sometimes experiences issues with SVG files. If you are seeing blacked out areas in letter loops for example, whilst using Cricut Design Space, please follow the troubleshooting guide on my website which has three quick, easy ways to fix this.

Here is the link:
https://svghouse.com/how-to-fix-unwanted-filled-areas-in-an-svg-in-cricut-design-space/

If none of the above work, your files may have been corrupted during download, so please get in touch and I will resend the file directly to your email address.

Can I Use These Files If I Don’t Have A Cutting Machine?

Yes, absolutely. You can use the PNG file for iron on transfers for making t-shirts.

Can I Sell Your Designs On Physical Items I Sell In My Own Shop?

Yes, absolutely! You can use the designs on up to 250 physical items.The license and copyright details are included in the zip file that contains your order. If you’re planning to sell more than 250 items, please contact me for Commercial License Upgrades.

PLEASE NOTE: You may not sell these designs on any print on demand website like Zazzle, Amazon, Teespring, Spreadshirt or any other similar design and upload site.