FAQ

What Are Your Opening Hours?

You can shop on the website 24/7. I am available between 9am and 9pm GMT. I am in the UK, so depending on your location, there may be a time difference.

Please factor this time difference into your expected response times. For example, I am often asleep when my US customers message me. Rest assured I will respond to any questions as soon as I am up and in my office.

How Much Is Shipping?

All the items for sale on this website are digital. No physical items will be shipped to you. You will be able to download your digital file purchase once your payment has been made and cleared.

How Do I Access My Files?

You will be directed to your Account immediately after purchase, where you can download your files from the Download Link in the left hand menu. On the download page, the download button is displayed in purple. Click this and your download will start.

You will also receive an email receipt from us with the download link inside the email. If you haven’t received this email, please check you spam/junk folder as they occasionally end up in there.

How Do I Unzip The Folder The Files Are In?

The files are inside a zipped folder. Once you have downloaded the zipped folder, you must unzip the folder to access the four files provided. On Windows and Mac this can be done by double clicking on the zipped folder, or on Windows, you can also right click on the folder and choose extract here.

For Android phones, iphones and ipads, you will need an app to do so. Unzip apps can be found on both the App Store and Google Play.

There Wasn’t An SVG File In The Zip Folder?

All designs have an SVG file included. The svg sometimes adopts the icon of the browser that you download it from. All my SVG’s have the Microsoft Edge icon. I have no idea why this happens, but they work fine.

Please upload the SVG file with the browser icon to your software as you normally would, it should work just fine. You can also identify the SVG by the file name, which ends in .svg. If you still can’t access it, please contact me and I’ll email it right over.

Can I Use These Files If I Don’t Have A Cutting Machine?

Yes, absolutely. You can use the PNG file for iron on transfers and printing onto paper. Please set your required print size on your printer before printing.

Why Are There Filled In Areas On The SVG In Cricut Design Space?

Cricut Design Space sometimes experiences issues with SVG files. If you are seeing black filled in areas in letter loops for example, please follow the troubleshooting guide on my website which has three quick, easy ways to fix this.

Here is the link:
https://svghouse.com/how-to-fix-unwanted-filled-areas-in-an-svg-in-cricut-design-space/

If none of the above work, your files may have been corrupted during download, so please contact me and I will resend the file directly to your email address.

Can I Sell Your Designs On Physical Items I Sell In My Own Shop?

Yes, absolutely! You can use the designs on up to 100 physical items per design.The license and copyright details are included in the zip folder along with your order. If you’re planning to sell more than 100 items, please contact me for Commercial License Upgrades. These files may not be resold, shared or distributed in any way or form.

PLEASE NOTE: You may not use, upload or sell these designs on any print on demand website like Zazzle, Amazon Merch, Teespring, Spreadshirt or any other dropship design and upload site.

Want Access To My FREE Craft Library?

I have a Free Craft Library which is available to everyone who would like access. It’s full of free files and creative craft tutorials too.

If you would like to see what’s available, please visit the Craft Library page for more info or fill in the form below to get instant access!

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